Inventory management is an important part of our function and we do a detailed Inventory check of the property, noting all fittings, fixtures, damages and the general state. This inventory list is then maintained across tenants, and we ensure to give you the property back in the same state, when our agreement ends.

If the property is vacant, we start the marketing immediately upon signup, through numerous channels primarily classifieds, local broker networks, Social media, and traditional media as relevant. We also do a complementary video walk-through of the property. While the property is vacant, the marketing team will share regular updates with you.

All agreements are handled by us. Once we have an interested party, our team completes the negotiation to get you the best return, as well as a background verification. Once we are satisfied, we send you the details of tenant/rent/deposit details to sign and send back to us. They are legally your tenants managed by us (no sublet). All agreement formalities, token, deposit and rent cheques collection is handled by our team. Any work in the property requested by the tenant, and approved by you is coordinated by us. We do a formal handover to the tenant with a sign-off on the inventory forms.

Every 11 months, the tenancy agreement with the tenant is renewed at the agreed upon escalation, and fresh post-dated cheques collected for the new period. We start the renewal process 2 months before expiry.

When a tenant vacates, we do a thorough exit check and calculate the costs of damages. We then do a final settlement with the tenant after deducting any unpaid bills, unpaid rent, and costs of repairs. We then restart our marketing process and work on Tenant Replacement (and the process repeats).

This includes:
→ Biannual inspections – We inspect all properties at least every 6 months to ensure it is well maintained.
→ Pics on demand – Although we send pics to the owner during our regular inspections, the owner can also request for ad-hoc pics.
→ Rent collection & follow up – We collect post-dated cheques for all 11 months of the rental agreement period, and in the event there is any issues with the cheque clearing, our team will follow up until resolved.
→ Repair requests/complaints by tenants – We are the point of contact for the tenant, so they don’t bother you. Any repair request from them is handled/negotiated by us. No repairs are done at your cost without your approval.
→ Repair and ad-hoc requests from owners – We are your point of contact, for any ad-hoc requests you might have.
→ Association complaints – In the event you receive any complaints from the building association about the tenants, our team will handle and resolve the same.
→ Maintenance works – All minor works are paid for by tenant, except in the first 20 days after move in. For any major repairs, such as seepage issues, etc., our team can source vendors and coordinate the same for you.
→ Rent receipts to tenants – Any rent receipts requested by tenants are provided by us.
→ Tenant relationship management – We also strive to maintain a cordial relationship with all our tenants, so we can ensure that your property is secured and well-maintained.